RAW & GOLD
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Free delivery on orders over UGX 100,000  ·  Proudly Made in Uganda  ·  Mobile Money & Card accepted
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Frequently Asked Questions

Everything you need to know about ordering, delivery, payment and our products.

How do I place an order?

Browse the shop, add items to your cart, and check out. You can also order any product straight from WhatsApp using the “Buy on WhatsApp” button on product pages.

What payment methods do you accept?

Mobile Money (MTN & Airtel), Visa and Mastercard, and bank transfer. Cash on delivery is available within Kampala.

How long does delivery take?

Kampala: same or next day. Elsewhere in Uganda: 2–4 business days. International delivery is available on request — contact us for a quote.

Is delivery free?

Delivery is free on all orders over UGX 100,000. Below that, standard delivery is a flat UGX 5,000.

Are your products 100% natural?

Yes. Our coffee is single-origin and slow-roasted with no artificial flavours, and our honey is 100% raw and unprocessed — no heating, no additives, no preservatives.

Can I return a product?

Unopened, non-perishable items can be returned within 7 days. Damaged or incorrect items are replaced free of charge. See our Returns & Refunds page.

Do you offer wholesale or corporate gifting?

Yes — we supply cafés, hotels, retailers and corporate gifting. Visit our Wholesale page to enquire.

How can I reach you?

WhatsApp or email us any time — details are on the Contact page. We aim to reply within one business day.

Still have a question? Contact us and we’ll be glad to help.